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🔄 Return & Refund Policy

At PurePore Pro®, your satisfaction is our priority. If you experience any issues with your order, we’re here to help resolve them promptly and fairly.

✅ Eligibility for Returns & Refunds

  • Claims must be submitted within 30 days of receiving your product.
  • Products must be in their original condition and packaging.
  • Items should be unused, unopened, and undamaged.

🛠️ Damaged, Defective or Misprinted Items

If your order arrives damaged, defective, or with printing errors, please contact us immediately with photos and a brief explanation.

Once approved, we will either replace the item or issue a full refund at no extra cost to you.

🚚 Lost in Transit

If your package is lost during shipping, claims must be submitted within 30 days after the estimated delivery date.

We will investigate the issue and provide a replacement or refund if confirmed.

❌ Non-Refundable Cases

  • Incorrect or insufficient shipping address provided by the customer.
  • Unclaimed shipments returned to sender.
  • Buyer’s remorse or change of mind.
  • Orders rejected by customs due to import regulations.
  • Orders canceled after production has started.

⚙️ How to Initiate a Return or Refund

Contact our customer support within 30 days of receipt:

Please provide your order number, photos of the product issue, and a brief description.

⏳ Refund Process & Timeframes

Approved refunds will be processed via your original payment method or as store credit within a few business days.

⚠️ Disclaimer

Our products are skincare essentials and not intended to diagnose, treat, cure, or prevent any disease. Results may vary from person to person.

📩 Need Assistance?

For any questions or concerns regarding returns or refunds, please contact us anytime:

✨ PurePore Pro® is proudly powered by Deportivo General Trading LLC.